Your Rent

Your rent is important. Without it we could not provide an effective housing service. We've made an effort to make it simple to pay your rent.


Your rent is due every Monday as stated in your tenancy agreement, unless you have made an arrangement with us to pay fortnightly or monthly in advance.

We aim to make it as simple as possible for you to pay your rent by offering several convenient ways to pay including:

  • On-line with your debit card through our customer portal – click here to register or to sign in

  • By Direct Debit – we can collect your payments weekly, fortnightly, 4-weekly or monthly on any day that is convenient for you. Please contact us to set up a Direct Debit – it only takes a couple of minutes.

  • At your local Post Office or Pay Point outlet. You will need your allpay swipe card to use this service, please contact us if you need a replacement card.

Struggling to pay your rent?


We understand that there may be times you find it difficult to make your rent payments. Not paying in full and on time will put your home at risk. We always listen to your circumstances and try to come to a repayment arrangement to help you pay down any debt you have with us and remain in your home.

If you have any difficulties paying your rent please contact your Housing Officer as soon as possible – we are here to help.

Please contact us as soon as you have any problems or if you are finding it difficult to meet your rent payments. Our team will be able to give you advice and support.

  • Avoid making agreements you can’t keep. This will only lead to more problems

  • Choose a payment method convenient to you then you won’t miss further payments

  • Always respond to letters, visiting cards or phone calls as soon as possible as delays will cause more problems

  • Ask us for money advice, our staff are trained to assist you.

In most cases we will be able to help you and by taking early action you may be able to avoid court proceedings and extra costs. If you cannot pay the whole amount at once, we will discuss other repayment options with you. We won’t ask you to pay more than you can afford and if your income changes, you should contact us immediately.

Please remember

If you are behind with your rent and fail to keep up any promised payments, we may take legal action to recover the money you owe us. This action will involve the County Court. You may also be responsible for any Court Costs as a result of Court action.


This is a last resort so please contact us

If you need help or advice, talk to your housing officer

Call 01904 636061

Your questions answered

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