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  • Tenant Scrutiny Panel | York Housing Association

    The Tenant Scrutiny Panel Making the most of your home The panel is here to help fellow tenants enjoy their homes. We scrutinise the services of York Housing Association and provide detailed reports to help improve their services. All our time is given free as unpaid volunteers. We manage our own budget and decide what services we look at based on what matters to residents. Benefits of joining us ​ Being part of a team of residents that make a real difference to how your rent is spent Influencing local issues that affect your neighbourhood Getting out of your home surroundings and meeting new people in a friendly environment Enhancing your people skills at all levels and improving your computer skills. What our panel members think... ​ “Gave me a fresh lease of life” “Gained new understanding” “The training was exceptional” “The Board were hugely complimentary and supportive” “Shadowing the staff made me realise the enormous variety of their daily tasks” ​ If you want to know more, why not come along to one of our meetings, (in person or digitally), to see for yourself what we are doing. No-one will pressure you to get in-volved further if you don’t feel that it’s for you! Join the Scrutiny Panel > Who are the Tenant Scrutiny Panel? Out of gallery Our success stories ​ We have taken an in-depth look at lots of the services we get from YHA, including - Gardens and Grounds Maintenance, Empty Homes, Tenant Involvement, Planned Maintenance and Service Charges. We have encouraged value for money throughout these projects. After all, it is our rent that is being spent. Some of the changes YHA have made based on our advice includes: ​ Tenants who are moving home now receive a leaflet which explains how the property should be left. At some schemes, residents are now checking what is done by gardeners and keeping YHA informed. Residents are being given clearer information on their Service Charges and better opportunities to get involved in keeping down the costs for them and their neighbours. Panel members also took part in the interviews of companies competing to deliver the grounds maintenance service. How you can help ​ Tell us whether we are looking at the right things and asking the right questions. Contribute when we look at something that really interests you – the YHA website and newsletter will include details of what we are looking at. Tune into a meeting of the Scrutiny Panel remotely using Microsoft Teams or Zoom. Scrutinise our draft reports and make recommendations - get your point of view across. All new Panel members receive free training and any additional support needed. ​ All out of pocket expenses will be reimbursed, including IT needs. ​ Think YHA could do more to listen to residents and act on our suggestions? Have ideas about which services YHA provide that you want the Tenant Scrutiny Panel to look into? Would like to know more about us and what we do? Might consider joining the team yourself? You can get involved with Scrutiny in several ways – it doesn’t always have to be coming to meetings. Tune into a meeting of the Scrutiny Panel remotely through a weblink. Take a look at our draft reports and tell us what you think of the recommendations we are making to YHA. ​ atraining and any additional support needed. All out of pocket expenses will be reimbursed, including IT needs We want to hear from you ​ You can get involved with us in many ways, you can even join the Tenant Scrutiny Panel - helping us make a difference! Please fill in the form below, a member of the Tenant Scrutiny Panel will reply as soon as possible. ​ I'd like to know more about the Tenant Scrutiny Panel. Send Thanks for submitting! Follow the Scrutiny Panel on Facebook If you need help or advice, talk to your housing officer Call 01 904 636061 Call now

  • events one | Yorkha

    Events Tenant Scrutiny month Thu, 29 Jul Huntington 29 Jul, 18:40 – 20 Aug, 22:40 Huntington, Alpha Court, Monks Cross Dr, Huntington, York YO32 9WN, UK READ MORE > Tenant Scrutiny Panel Pop Ups Wed, 04 Aug Skelton, Fulford, Richmond Street, Faber St 04 Aug, 09:00 – 17:00 Skelton, Fulford, Richmond Street, Faber St Come and chat with YOUR Tenant Scrutiny Panel READ MORE > Tenant Scrutiny Panel Pop Ups Mon, 09 Aug Cottingham, Anlaby, Beverley 09 Aug, 09:00 – 17:00 Cottingham, Anlaby, Beverley Come and chat with YOUR Tenant Scrutiny Panel READ MORE > Tenant Scrutiny Panel Pop Ups Tue, 17 Aug Wakefield, Pasture View Road, Carlton 17 Aug, 07:00 – 17:00 Wakefield, Pasture View Road, Carlton Come and chat with YOUR Tenant Scrutiny Panel READ MORE > YHA in Bloom judging Wed, 18 Aug Location is TBD 18 Aug, 07:00 – 17:00 Location is TBD READ MORE > YHA in Bloom judging Fri, 20 Aug Location is TBD 20 Aug, 07:00 – 17:00 Location is TBD READ MORE > Late Summer Bank Holiday Mon, 30 Aug Location is TBD 30 Aug, 07:00 – 17:00 Location is TBD The YHA offices will be closed READ MORE > Scheme visit Mon, 30 Aug Location is TBD 30 Aug, 13:00 – 16:00 Location is TBD READ MORE > Scheme visit Wed, 15 Sep York 15 Sep, 14:00 – 16:00 York, York, UK READ MORE > Scheme visit Tue, 21 Sep Location is TBD 21 Sep, 09:30 – 12:30 Location is TBD READ MORE > Scheme visit Thu, 23 Sep Scarborough 23 Sep, 09:00 – 23:00 Scarborough, Scarborough, UK READ MORE > Scheme visit Tue, 28 Sep Scarborough and Whitby 28 Sep, 09:00 – 14:00 Scarborough and Whitby READ MORE > YHA in Bloom prize giving Thu, 07 Oct Location is TBD 07 Oct, 07:00 – 17:00 Location is TBD READ MORE > Closed for Christmas Fri, 24 Dec YHA Offices 24 Dec 2021, 17:00 – 03 Jan 2022, 17:00 YHA Offices READ MORE > Tenants Panel Mon, 19 Dec York 19 Dec 2022, 20:00 York, 2 Alpha Court I’m an event title. Click here to open up the Event Editor and change my text. READ MORE > Home Surgery Sat, 23 Sep York Housing Association 23 Sep 2023, 19:00 York Housing Association, York I’m an event title. Click here to open up the Event Editor and change my text. READ MORE > Fire Advice Mon, 20 Nov Anywhere 20 Nov 2023, 21:00 Anywhere, San Francisco, CA, USA I’m an event title. Click here to open up the Event Editor and change my text. READ MORE >

  • Homes to Rent or Buy | York Housing Association | Yorkshire

    Providing a strong foundation for life Customer Portal Keep up to date with your rent. Report repairs or issues you may have. Find a Home Find a home to rent or buy York Housing Association is all about providing foundations, about the importance of a home for enabling people to lead successful lives. We believe having a strong foundation offers the possibility for people to develop the life they want, and this is the opportunity we aspire to offer all our customers. Read More... Coronavirus Update We are now taking bookings for routine repairs again. You can raise your job by calling us on 01904 636061. When we visit your home, please continue to maintain the social distancing guidelines, and wear a mask. Thanks for your cooperation. Read More... Warm Home Discount Did you know, if you are on benefits or low income, you can go online and apply for a “Warm Home Discount”. You could get £140 off your utility bills or if using a key meter, it will be added to your card. And it won’t affect your cold weather payment or your winter fuel payment. It’s a Government scheme, go to the website and look for ‘warm home discount’. Your supplier will also be able to help you. Latest News York in Bloom 2020, The Year we Stayed at Home 57 Write a comment 1 Are you an EU resident and concerned about your right to remain in the UK after Brexit? 45 Write a comment YHA’s COVID 19 questionnaire 43 Write a comment 1 What our Tenants think about us... ​ “I have been here for 20 years and although the staff have changed the service has remained consistently good.” Mr R from York ​ ​ “… They have dealt with this COVID thing very well and have been sympathetic." Mr R from York. Join Us YHA are looking for dynamic, dedicated individuals to join our team Read More... Newsletter Latest Issue of the YHA Newsletter Annual Report The latest YHA Annual Report Customer Survey The latest results from our most recent survey Supported living for the over 55's at Auden House Read More...

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  • The York Housing Association Customer Promises

    The YHA Customer Service Standards had not been reviewed for about two years, so we asked our customers to help us with a refresh. We outlined a set of standards that could always be expected from us under the four headings of The Regulator of Social Housing’s consumer standards – Home; Tenancy; Neighbourhood and Community; and Tenant Involvement and Empowerment. Customers were then given some additional standards to chose from under each of the headings and asked to rank them in priority of what they would like us to make a promise on. We sent questionnaires out to customers at the end of August. We received 57 responses, which have been counted and collated Congratulations to Mrs Beryl Briggs who won our prize draw which all responses were entered into. As we are going to promise these to you, here are the York Housing Association Customer Promises : Home All blocks of flats with communal doors will have a current and up to date Fire Risk Assessment. All our homes will meet the Decent Homes Standard which is a Government standard to ensure your home is safe, has modern facilities and has the correct level of thermal efficiency. All properties requiring a legionella (water hygiene) risk assessment and survey will be undertaken every two years. We will ensure your home is kept safe by undertaking a Landlords’ Gas Safety Check annually. We will undertake an electric test of your home at least every five years. We will carry out an annual reinspection of known asbestos in communal areas and homes built prior to 2000. We will undertake a lift service every three months on communal lifts. We will inspect lightning conductors annually. We will service fire alarms quarterly in communal areas. We will service emergency lighting six monthly in communal areas. The top three additional promises voted for by customers : When you report a repair, we will complete it within the following timescales: - 24 hours for emergency repairs - 20 working days for non-emergency repairs We will endeavour to complete your repair right first time. We will offer you an appointment for all repairs. Neighbourhood and Community We will inspect play areas on a quarterly basis. We will ensure that neighbourhoods and communal areas associated with your home are kept safe and clean. We will publish our policies about how we deal with Anti-Social Behaviour. The top three additional promises voted for by customers : We will contact a customer within one working day of receipt of a report of (serious) ASB. We will ensure the needs of victims and witnesses of ASB are assessed and reviewed on a regular basis to enable support to be tailored to individual needs. A named officer will be appointed to each ASB case. Tenancy We will provide all customers with clear and appropriate information in relation to their new home, including legal obligations relating to their tenancy. We will keep you informed of the progress of your home from offer to commencement of tenancy. We will give you the chance to view any home you’re offered and give you information to help you decide if it’s the right home for you. We will let our homes in accordance with Choice Based Lettings or Local Authority Schemes. We will inform you of our mutual exchange scheme. We will allocate properties to make the best use of available housing, including those with specific adaptations. The top three additional promises voted for by customers : 4. We will keep you updated on the progress of your application and when the property will be available to you. 5. At sign up we will support you and provide advice that will help you with your tenancy. 6. We will give you 48 hours to decide whether you would like to accept a new home. Customer experience, involvement and empowerment We will engage you and your neighbours in decisions about the things that affect you. We will ask you for feedback and give you the opportunity to be involved in shaping the way we deliver our services. We will give you a wide range of opportunities to influence and be involved in : the writing of our housing-related policies and strategic priorities; and decision making about how housing-related services are delivered, including the setting of service standards; and the scrutiny of our performance and the making of recommendations about how we might improve (through the Tenant Scrutiny Panel); and agreeing local offers for service delivery. We will support you to develop and implement opportunities for involvement and empowerment, including by : supporting the formation and activities of tenant panels or equivalent groups and responding to them in a constructive and timely manner; and providing timely and relevant information to support effective scrutiny of our performance by tenants, i.e., publication of our annual report, including information on repair and maintenance budgets. Customer service, choice, and complaints We have a clear, simple, and accessible approach to complaints which ensures complaints are resolved promptly, politely, and fairly. We will aim to put things right as soon as possible if things go wrong. Your complaint will be acknowledged within one working day. A full response to your complaint will be sent within ten working days. If we are unable to meet this deadline, we will contact you and advise why. We aim to resolve 75% of complaints at the first point of contact. Should you not be happy with our response to our complaint, you have the right to appeal. The top three additional promises voted for by customers : 7. We will help you to understand your responsibilities as a tenant. 8. We will routinely consult you before making any significant changes to your services or service charges. 9. We will make sure your service charge reflects the cost of providing the services you receive.

  • Become a York Housing Association Estate Champion

    How do you fancy being more involved in the work of York Housing Association by becoming an Estate Champion? As you know your home / area / community better than we do, your involvement would be invaluable in helping to shape services. We’re looking for customers to have some responsibility and ownership of their community and have a voice to feel empowered to work with us to make improvements to where the live; that could be ways to improve schemes / properties, report issues such as ground maintenance, or repairs, etc. You’d have a monthly walk around your area with your Housing Officer, and between times you would be our eyes and ears, letting us know if there are issues with, say, the gardening service or the cleaning. Alternatively, let your Housing Officer know when the gardening service has been carried out fabulously ! Other areas to look out for : Ideas for estate improvements Feedback on estate management services Property damage / repairs i.e. lights not working in communal areas, trip hazards etc If this is something you’d be interested in, please contact your Housing Officer or Rachael Simmons, Customer Insight & Involvement Manager – Tel: 07710 731834.

  • York in Bloom 2020, The Year we Stayed at Home

    York Housing Associations annual York in Bloom 2020 was unlike any other year we have had before. Normally the event would be held over a week in Summer - housing staff would flurry around York, North and West Yorkshire, and the East Riding, looking at gardens, hanging baskets, and gardens on a plate taking photos and nominating all those wonderful examples for awards and trophies. We didn’t have as many entries this year, but we weren’t let down and below you will see photos of the winning garden. Our winner this year for York Housing in Bloom 2020 is Mark Speak of York, who wins a £25 voucher - Mark, we hope you enjoy your prize. Next year we hope things will be a bit more normal and housing staff will be able to venture out and take photos without masks and PPE to keep them safe. In the meantime we thought we would share some of the previous winners’ gardens which may give you some inspiration to enter York Housing Association in Bloom 2021…..the year we got back out and about!

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