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  • Coronavirus Update | Yorkha

    Coronavirus Update 01 April 2021 – We are now taking bookings for routine repairs again. You can raise your job by calling us on 01904 636061. When we visit your home, please continue to maintain the social distancing guidelines, and wear a mask. Thanks for your cooperation. 16 February 2021 - With the Prime Minister’s recent announcement about the extension of national lockdown measures until at least 8 March, we wanted to remind you, our customers, about the safety measures required when we visit your home. This includes the importance of maintaining a safe social distance at all times; if you could stay in a separate room while we are there, even better. Our colleagues will wear a face mask and we would ask you to as well, unless, of course, you have a medical reason not to wear one. If you do not follow these safety guidelines, our colleagues can politely refuse to complete the requested job and we will reschedule the job for another time when we can guarantee your safety and ensure our safe methods of work are followed fully. Further information on the Government’s guidelines on face coverings can be found here : ​ https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own ​ ​ Following the Government’s announcement on Monday, York Housing Association are still operating. Although our offices remain closed, we are still working remotely and are here to help you. Ring our Customer Relationship Advisors on 01904 636061 09:00-17:00 Monday to Friday. We continue to carry out repairs, but would like to take this opportunity to remind customers about the importance of maintaining a safe social distance at all times when we are in your home, ideally staying in a separate room. Please wear a face mask (unless you have a medical reason not to wear one) whilst we are there too. Where customers do not follow these safety guidelines, colleagues can politely refuse to complete the requested job and we will need to come back at another time when we can guarantee our colleagues’ safety and ensure our safe methods of work are followed fully. We have detailed risk assessments in place and Covid-Secure workplace arrangements that enable us to continue to deliver our services safely. Whilst we are pretty much back to business as usual, we are having to deliver services in slightly different ways and taking new measures to make sure everyone is safe. Things may therefore take us a little longer than usual as a result. We have had to introduce additional cleaning and social distancing practices We are also finding our supply chains are still impacted, making it harder to get certain materials. We appreciate this may be a little frustrating, however please be reassured that we are working hard to get to you as soon as we can whilst maintaining a safe environment for everyone. I’d like to thank you for patience as our colleagues try and provide the best service possible in these challenging times. As always, our teams are here to help you so please get in touch on . 01904 636061 ​ We’ll continue to review how we deliver our services as local and national guidance changes and keep you updated. Thank you for your ongoing support and understanding. Kate Spencer Operations Director ​ How we can help you Worried about money? We want to reassure you that no one will be evicted because of coronavirus. If you are worried about paying your rent because of Coronavirus, please call us so that we can talk to you about how we can help you with this. ​ Worried about your personal safety? ​ If you feel that you are at risk of abuse, it is important to remember that there is help and support available to you, including police response, online support, helplines, refuges and other services. You are not alone. Please talk to us. ​ ​ Access additional support if you're vulnerable ​ You can register if you or someone you support has a medical condition that makes you/them extremely vulnerable to coronavirus. For example, you'll be able to ask for help getting deliveries of essential supplies like food. If you're not sure whether your medical condition makes you extremely vulnerable, register anyway. You can register yourself, or on behalf of someone else at If you've already received your shielding letter from the government don't forget to register too. www.gov.uk/coronavirus-extremely-vulnerable. Changes to our services Repairs ​ We are continuing to do emergency repairs inside or outside of your home and have restarted non-essential internal and external repairs to your home. To help us in doing this, please make sure you clean the affected surface ahead of our team visiting your home. We can assure you that we have carried out a thorough risk assessment of all the work that we do to ensure it is safe for you and our colleagues. We may wear appropriate personal protective equipment (PPE) depending on the type of work we are doing. When you book a repair, you will be asked whether you or any member of your household is shielding or is confirmed to have or is displaying symptoms of COVID-19, to protect both you and our colleagues. Although we are not yet booking new internal repairs at the moment, the team are getting prepared for this now to ensure our procedures are as safe as possible for everyone. Our normal repairs service will resume on 01 August. We appreciate this may be a little frustrating, however, our dedicated response team have been working hard to plan and prepare for this. We aim to reinstate services as effectively and efficiently as possible, whilst maintaining a safe environment for everyone. ​ Planned external maintenance ​ We will work with our partners to deliver any planned maintenance works to the outside of your home. These include external painting, fencing, structural improvements and re-roofing works. All this activity has been carefully risk assessed for safety and new social distancing procedures introduced. If any works are planned to your home, please ensure you carefully follow any guidance we provide on maintaining social distancing to protect both you and our team. If you have any concerns about the planned works or you are unwell, please let the site manager or one of our team know. ​ Office closures To ensure the safety and wellbeing of our customers and colleagues, our offices are closed to customers. ​ Paying your rent ​ If you'd like to check your current balance or make a payment to us, you can do this via your online account through this website. ​ Gas Servicing We're following the latest directive from the Health and Safety Executive (HSE) and meeting our legal responsibilities by continuing to undertake gas servicing in customers' homes ​ Gardening ​ Our contractors are now out and about on site carrying out grass cutting and maintaining communal areas. Due to the time away from some schemes contractors will be catching up on some areas of work, some hedging areas may take longer to resolve due to nesting birds. If you would like to highlight an area which you think we need to know about please use our contact page to do so. Finding a home to rent Allocations of new properties are slowly resuming across the region with each CBL provider responding differently. Please check with your local Choice Based Lettings provider for more regular updates ​ Finding a home to buy ​ We have a number of new homes available on a Low Cost Home Ownership basis, as Shared Ownership, Discount for Sale or Rent to Buy across the Yorkshire and Humber regions. Further details on these homes is available by emailing homebuy@karbonhomes.co.uk How we can help your community ​ Supporting older and vulnerable customers ​ We've been contacting our most vulnerable customers by phone to check on their situation and find out what type of support they need. We've already contacted over 700 of our residents and will continue this work over the coming weeks. If we have not been in touch with you yet or are unsure whether we have your contacts details, please contact us. ​ Reporting Anti-Social Behaviour ​ Our dedicated Housing Officers are continuing to work with our local partners including the police and local authorities to tackle anti-social behaviour in our communities at this time. We ask customers to please follow these guidelines to avoid any behaviour that may be considered antisocial: ​ Do not invite external visitors into your home unless they are carrying out essential activities - for example, providing care, undertaking emergency repairs etc. Allowing multiple visitors into your home without good reason will be considered to be antisocial behaviour and will be tackled. Do not dump rubbish in your garden or near your home. Please use the bins provided by your local council. Do not burn the rubbish as it will create unpleasant fumes for surrounding neighbours. If you want to report anti-social behaviour, please contact us on 01904 636061 and we will do our best to tackle the problem. Getting in touch We're still here to help but we are running a reduced service across our customer relationship team. We have a dedicated contact us page on this website which you can use to get in touch with us but you can also: Call us: 01904 636061 ​ 9am - 5pm weekdays ​ We're here for emergency repairs, rent payments and general enquiries. To help us continue to manage call volumes please use the telephone for essential matters. ​ Post All offices are currently closed to visitors, but we are still accepting post to our Alpha Court address only. Write to us at: York Housing Association 2 Alpha Court, Monks Cross Drive, Huntington, York YO32 9WN Your Online Account ​ Use your online account to check and pay your rent balance and update contact details. If you've not already done so, set up your account today. ​ ​ My Online Account Customer Portal Keep up to date with your rent. Report repairs or issues you may have. Find a Home Find a home to rent or buy "They would have to buy a magic wand and wave it around to make things any better. I just can't fault the service I receive. I am a very satisfied resident." Mr A from York

  • YHA useful publications | York Housing Association | York

    YHA Publications Here you'll find some useful publications.

  • Board Members | Yorkha

    Our Board Members Steve Secker Chair of The Board Steve has wide experience of housebuilding development, Project Management, Finance, IT, Risk Management and Corporate Social Responsibility. He is an MBA qualified Chartered Accountant. Steve worked for McCarthy & Stone... READ MORE Shahida Iqbal Vice Chair With over 10 years' experience training in the public, private and third sectors, Shahida has extensive experience working with staff at all levels of leadership and management in a range of industries and sectors - from blue-chip companies to the Home Office. She has a proven track record in... READ MORE Paul Fiddaman Chief Executive of Karbon Homes Paul is the Group Chief Executive of Karbon Homes. Prior to the creation of Karbon Homes, Paul served as Group Chief Executive of the Isos Group. He had previously been Deputy Chief Executive from 1st October 2014 when Cestria Housing became a part of the Isos Housing Group. Paul joined... READ MORE Mike Wills ​ Mike joined the Board in February 2016. He is a Chartered Accountant and started his career working within National Government for the Inland Revenue and the Treasury. After some years... READ MORE Pat Southgate Pat is a recently retired nurse of 44 years, the last 30 years as a Public Health nurse, working directly with families and their communities. She has worked at a strategic level in several large health organisations, including the Nursing Midwifery Council, the regulatory organisation for nursing in Great Britain. READ MORE Steven Waddington Steve has worked in housing for over 25 years and during his career has been responsible for all areas of housing management, maintenance and the wider strategic housing functions - including delivery of affordable housing, homelessness and private sector housing regulation and enforcement. READ MORE Carol Mctaggart Carol is the Group Director of Development for the Clanmil Housing Group, a registered Housing Association based in NI. She has extensive property development experience working within the social housing arena... READ MORE Peter Rudge ​ Peter started out his professional life as a Design Engineer after graduating with a Masters and PhD from the University of Leeds. Following a career change, Peter joined KPMG’s restructuring practice and qualified as a Chartered Accountant in 2007. ​ Since then he has occupied a number of senior Finance roles... READ MORE Customer Portal Keep up to date with your rent. Report repairs or issues you may have. Find a Home Find a home to rent or buy "They would have to buy a magic wand and wave it around to make things any better. I just can't fault the service I receive. I am a very satisfied resident." Mr A from York

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Blog Posts (15)

  • The York Housing Association Customer Promises

    The YHA Customer Service Standards had not been reviewed for about two years, so we asked our customers to help us with a refresh. We outlined a set of standards that could always be expected from us under the four headings of The Regulator of Social Housing’s consumer standards – Home; Tenancy; Neighbourhood and Community; and Tenant Involvement and Empowerment. Customers were then given some additional standards to chose from under each of the headings and asked to rank them in priority of what they would like us to make a promise on. We sent questionnaires out to customers at the end of August. We received 57 responses, which have been counted and collated Congratulations to Mrs Beryl Briggs who won our prize draw which all responses were entered into. As we are going to promise these to you, here are the York Housing Association Customer Promises : Home All blocks of flats with communal doors will have a current and up to date Fire Risk Assessment. All our homes will meet the Decent Homes Standard which is a Government standard to ensure your home is safe, has modern facilities and has the correct level of thermal efficiency. All properties requiring a legionella (water hygiene) risk assessment and survey will be undertaken every two years. We will ensure your home is kept safe by undertaking a Landlords’ Gas Safety Check annually. We will undertake an electric test of your home at least every five years. We will carry out an annual reinspection of known asbestos in communal areas and homes built prior to 2000. We will undertake a lift service every three months on communal lifts. We will inspect lightning conductors annually. We will service fire alarms quarterly in communal areas. We will service emergency lighting six monthly in communal areas. The top three additional promises voted for by customers : When you report a repair, we will complete it within the following timescales: - 24 hours for emergency repairs - 20 working days for non-emergency repairs We will endeavour to complete your repair right first time. We will offer you an appointment for all repairs. Neighbourhood and Community We will inspect play areas on a quarterly basis. We will ensure that neighbourhoods and communal areas associated with your home are kept safe and clean. We will publish our policies about how we deal with Anti-Social Behaviour. The top three additional promises voted for by customers : We will contact a customer within one working day of receipt of a report of (serious) ASB. We will ensure the needs of victims and witnesses of ASB are assessed and reviewed on a regular basis to enable support to be tailored to individual needs. A named officer will be appointed to each ASB case. Tenancy We will provide all customers with clear and appropriate information in relation to their new home, including legal obligations relating to their tenancy. We will keep you informed of the progress of your home from offer to commencement of tenancy. We will give you the chance to view any home you’re offered and give you information to help you decide if it’s the right home for you. We will let our homes in accordance with Choice Based Lettings or Local Authority Schemes. We will inform you of our mutual exchange scheme. We will allocate properties to make the best use of available housing, including those with specific adaptations. The top three additional promises voted for by customers : 4. We will keep you updated on the progress of your application and when the property will be available to you. 5. At sign up we will support you and provide advice that will help you with your tenancy. 6. We will give you 48 hours to decide whether you would like to accept a new home. Customer experience, involvement and empowerment We will engage you and your neighbours in decisions about the things that affect you. We will ask you for feedback and give you the opportunity to be involved in shaping the way we deliver our services. We will give you a wide range of opportunities to influence and be involved in : the writing of our housing-related policies and strategic priorities; and decision making about how housing-related services are delivered, including the setting of service standards; and the scrutiny of our performance and the making of recommendations about how we might improve (through the Tenant Scrutiny Panel); and agreeing local offers for service delivery. We will support you to develop and implement opportunities for involvement and empowerment, including by : supporting the formation and activities of tenant panels or equivalent groups and responding to them in a constructive and timely manner; and providing timely and relevant information to support effective scrutiny of our performance by tenants, i.e., publication of our annual report, including information on repair and maintenance budgets. Customer service, choice, and complaints We have a clear, simple, and accessible approach to complaints which ensures complaints are resolved promptly, politely, and fairly. We will aim to put things right as soon as possible if things go wrong. Your complaint will be acknowledged within one working day. A full response to your complaint will be sent within ten working days. If we are unable to meet this deadline, we will contact you and advise why. We aim to resolve 75% of complaints at the first point of contact. Should you not be happy with our response to our complaint, you have the right to appeal. The top three additional promises voted for by customers : 7. We will help you to understand your responsibilities as a tenant. 8. We will routinely consult you before making any significant changes to your services or service charges. 9. We will make sure your service charge reflects the cost of providing the services you receive.

  • Become a York Housing Association Estate Champion

    How do you fancy being more involved in the work of York Housing Association by becoming an Estate Champion? As you know your home / area / community better than we do, your involvement would be invaluable in helping to shape services. We’re looking for customers to have some responsibility and ownership of their community and have a voice to feel empowered to work with us to make improvements to where the live; that could be ways to improve schemes / properties, report issues such as ground maintenance, or repairs, etc. You’d have a monthly walk around your area with your Housing Officer, and between times you would be our eyes and ears, letting us know if there are issues with, say, the gardening service or the cleaning. Alternatively, let your Housing Officer know when the gardening service has been carried out fabulously ! Other areas to look out for : Ideas for estate improvements Feedback on estate management services Property damage / repairs i.e. lights not working in communal areas, trip hazards etc If this is something you’d be interested in, please contact your Housing Officer or Rachael Simmons, Customer Insight & Involvement Manager – rachael.simmons@yorkha.org.uk Tel: 07710 731834.

  • York in Bloom 2020, The Year we Stayed at Home

    York Housing Associations annual York in Bloom 2020 was unlike any other year we have had before. Normally the event would be held over a week in Summer - housing staff would flurry around York, North and West Yorkshire, and the East Riding, looking at gardens, hanging baskets, and gardens on a plate taking photos and nominating all those wonderful examples for awards and trophies. We didn’t have as many entries this year, but we weren’t let down and below you will see photos of the winning garden. Our winner this year for York Housing in Bloom 2020 is Mark Speak of York, who wins a £25 voucher - Mark, we hope you enjoy your prize. Next year we hope things will be a bit more normal and housing staff will be able to venture out and take photos without masks and PPE to keep them safe. In the meantime we thought we would share some of the previous winners’ gardens which may give you some inspiration to enter York Housing Association in Bloom 2021…..the year we got back out and about!

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York Housing Association
2 Alpha Court
Monks Cross Drive
Huntington
York 
YO32 9WN

Email: info@yorkha.org.uk

Phone: 01904 636061

Homes to rent or buy across Yorkshire: Leeds, Malton, Scarborough, York, Beverley, Whitby and Selby.

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York Housing Association Ltd is a Registered Society under the Cooperative and Community Benefit Societies Act 2014 and registered with the Financial Conduct Authority No. 16826. York Housing Association is an exempt charity and registered with the Regulator of Social Housing No. L1019