Tenant Scrutiny Panel deliver report



The Tenant Scrutiny Panel has just finalised the report on the its latest review which was a look at service charges and how York Housing Association residents felt about them in terms of, among other things, transparency, value for money and communication.

A Focus Group with tenants was held on 29 February 2020 and the attached report details the findings of the Focus Group and the TSP’s recommendations for YHA. 

If you are interested in learning more about the work of the Tenant Scrutiny Panel, please contact Rachael Simmons, Customer Insight and Involvement Manager via info@yorkha.org.uk

or call her on 01904 636061.

The customer experience report by the Te
Download • 246KB

128 views0 comments