Tenant Scrutiny Panel deliver report

The Tenant Scrutiny Panel has just finalised the report on the its latest review which was a look at service charges and how York Housing Association residents felt about them in terms of, among other things, transparency, value for money and communication.

A Focus Group with tenants was held on 29 February 2020 and the attached report details the findings of the Focus Group and the TSP’s recommendations for YHA. 

If you are interested in learning more about the work of the Tenant Scrutiny Panel, please contact Rachael Simmons, Customer Insight and Involvement Manager via info@yorkha.org.uk

or call her on 01904 636061.

The customer experience report by the Te
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York Housing Association
2 Alpha Court
Monks Cross Drive
YO32 9WN

Email: info@yorkha.org.uk

Phone: 01904 636061

Homes to rent or buy across Yorkshire: Leeds, Malton, Scarborough, York, Beverley, Whitby and Selby.

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York Housing Association Ltd is a Registered Society under the Cooperative and Community Benefit Societies Act 2014 and registered with the Financial Conduct Authority No. 16826. York Housing Association is an exempt charity and registered with the Regulator of Social Housing No. L1019