Annual Report Roundup

YHA recently published its Annual Report which is available to all tenants if you would like to find out a more about what we do, how and why we do it.

This is a full report on what we achieve each financial year, where we have made improvements and what our success looks like – whether that’s building new homes for families in need, revamping homes for existing tenants or simply answering the phone and dealing with your enquiries in a timely and friendly manner.

We have pulled together some of the highlights for you, but if you would like to read the full 12-page report you can find a PDF copy on our website at

It is hard to believe but York Housing Association was set up 55 years ago, starting in York and over the years growing to include homes across the East Riding, Scarborough, Ryedale, Hambleton, Harrogate, Leeds and Selby.

Surplus Profits

As a bit of background, YHA provide socially rented, affordable, and specialised supported homes to those in need. Another equally important service we provide is the opportunity for low cost home ownership through Rent to Buy and Shared Ownership. As a ‘profit-for-a-purpose’ business, we invest any surplus profits back into improving our homes and communities, building new homes and delivering services. So every penny counts!

Our previous goals had been to build a minimum of 20 homes per year but since joining Karbon two years ago we are now aiming to build around 30. During 2018/19 we also completed our development of 6 shared ownership and 6 rented homes at Sheriff Hutton in Ryedale with another 4 shared ownership and 4 rented homes at Carlton Green, Selby.

Looking ahead with the YHA development programme there are even more new homes in the pipeline in the East Riding, Ryedale, Selby, York and Harrogate, along with further possibilities in West Yorkshire and Hambleton. That covers the expansion of YHA homes but what about the tenants and occupiers who are already part of our organisation?

In 2018-19 we received an average 1,123 calls per month to the main YHA number, so roughly 13,476 a year. It took us approx. 11 seconds to answer each call and nearly 96% of call were answered before the caller rang off. On top of that we had an average of 1,791 visitors over the year coming to the head office and a further 62 residents logging on to our online portal for self-service assistance.

Said YHA Chief Executive Julia Histon: “ We are strongly committed to ensuring that all of our existing homes are maintained to a high standard. Last year we invested more than £600,000 in our planned maintenance programme, making sure that our existing tenants have secure, safe and comfortable homes.”

As YHA grows so does the diversity of our tenants and residents, we have always prided ourselves on meeting a wide range of customer needs from older tenants to families with young children, couples, singletons and even students.

Overall, we helped:

131 older people

258 in supported housing

551 with general housing needs; (families, couples and singles)

76 in shared ownership

27 students

4 in a leasehold - (that’s where 100% of the property has been purchased but YHA manages communal services).

As well as building and maintain quality homes across the region, our support team offers a vital service by helping people who are struggling to stay in their homes. During the year we supported a total of 181 households and…

  • Prevented 46 households from being evicted

  • Supported 51 households to maintain independent living

  • Ensured that 8 people were re-settled into permanent homes

  • Secured £21,049.00 in backdated benefit claims for tenants

  • Secured £17,365.20 in additional or unclaimed benefits

Julia wanted to add: “Those extra support services are often the last line of defence to help to keep people and families in their homes. They are a lifeline that prevents homelessness, mental stress and illness that are all too common when someone’s security is being threatened by eviction. We are all very proud that so many people have been helped by this important support work.”

Key facts

87% of tenants are happy with the services provided by YHA

83% of tenants are satisfied with the quality of their home

87% of tenants think their rent represents value for money

62% of tenants think their service charge represents value for money

83% of tenants are satisfied with the repairs and maintenance service

73% of tenants are satisfied with how we listen to views and act on them


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