Our Contractors

Palm Yorkshire Ltd

Our Responsive Repairs and Empty Homes contractor is Palm Yorkshire. When you contact us to undertake repairs they are the contractor who will come to your home to carry these out.

Palm Yorkshire Ltd is a family run business, bringing a huge amount of experience to providing a responsive repair service, including planned and responsive works to both empty homes and occupied properties. They have a team of dedicated gas engineers, plumbers, electricians, builders & multi trade.

As well as being Gas Safe registered and an NICEIC Approved contractor, they have been awarded accreditations from a number of other trade bodies including Constructionline & CHAS (Contractors Health & Safety Assessment Scheme)”

"As customer service is at the heart of what we do, all of our contracts are delivered with a proactive approach, working closely with our clients and their residents maximising value and focusing strongly on customer satisfaction. The majority of our workforce are directly employed and we actively train local apprentices to be part of our highly skilled team.

We are committed to delivering service excellence by listening to our customers, learning from our experiences, customer care and satisfaction, quality management, continuous improvement, and value for money.”

Paul Adams, Managing Director of Palm Yorkshire states

What you can expect from us and our Contractors


Our contractors should always contact you to make an appointment before doing any work.


They should be polite, presentable and carry ID Cards.


They should be considerate, take precautions to protect your carpets, decorations and furniture and clear up after themselves.


We welcome feedback on the service that ourselves and our contractors provide. 


If you contacted to either complete a paper survey or telephone survey we would really appreciate your feedback as we are always looking to improve our service.

How you can help when our contractors visit your home

We always encourage our customers to ask anyone working on behalf of York Housing Association to show their I.D.


To help us carry out the work efficiently you can help by making sure the area around the repair is free from obstruction.


You should also keep any pets, especially dogs, under control and make sure your children are kept a safe distance away from the area where the work is being carried out.

Your questions answered

You need to pay your rent,

here is how you do it. 

Free financial advice from York Housing Association

Is your home properly insured?

Certain behaviours are unacceptable in our homes and neighbourhoods.

Maintaining your home - what you can do to help.