We are looking for a Head of Housing and Customer Services
Permanent Role

Come and join our team

At York Housing Association we build, manage and look after homes for people across Yorkshire.  And then we go further, we give them the strong foundations they need to crack on with life.  We want to build better lives for our customers, not just better homes. Everything we do is for their security, health and happiness under their own roofs, in their communities and out there in the wider world. 

In 2017 we became part of the Karbon Homes Group whose footprint covers the North East of England and Yorkshire, south from the Scottish border to almost as far as the Humber, where diverse communities face differing opportunities and challenges. We are focused on delivering on our three strategic aims - to provide as many good quality homes as we can; to deliver excellent service to our customers; and to shape strong, sustainable places for our communities.  


Some customers just need an affordable home, or a way onto the property ladder.  Others might need a bit more – community services, sheltered accommodation or help with life skills to maintain a tenancy.  Whatever people need to feel more secure, confident and happy with where they’re at, we do our best to provide it. 

We are looking for a Head of Housing and Customer Services – Permanent Role


We are looking to appoint a suitably qualified and experienced individual to undertake the new post of Head of Housing and Customer Services within the Operations Team.


Here is some key information you’ll want to know right away:

  • This is a permanent role.

  • Salary is £50,161 per annum plus a YHA car payment of £1,944 per annum

  • Location: Our office is based at Monks Cross in York but you will be able to work flexibly with a blend of office and home working.

  • Regular travel will be required.

  • Hours: 37 Hours per week.


As Head of Housing and Customer Services, you will be part of the leadership team at York overseeing our leasehold, general needs and supported housing. You will also have responsibility for customer insight and involvement, helping to ensure that our customers play a key role in decisions about how we deliver services.  What will set you apart is your passion about the customer, your desire to innovate and your willingness to work collaboratively with colleagues to provide the best possible customer experience. You will have a successful track record in managing high performing teams and experience of working in the social housing sector.

If this sounds like the role for you then please apply through the Karbon Homes website – www.karbonhomes.co.uk.



Important dates

Closing date for applications 27 June 2021

Selection process

Informal interview/discussion:  12 July via Teams

Formal interview: 15 July at our York office at Monks Cross

For further details please refer to the Role description Profile at the foot of this advert.

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

For further information about the role please contact Kate Spencer on 01904 636061

Please note if you are shortlisted for interview, you will be asked to bring your proof of right to work in the UK to the interview.  

York Housing Association is committed to equality and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.


If you are a skilled supplier and interested in working with York Housing Association, click here

York Housing Association
2 Alpha Court
Monks Cross Drive
YO32 9WN

Email: info@yorkha.org.uk

Phone: 01904 636061

Homes to rent or buy across Yorkshire: Leeds, Malton, Scarborough, York, Beverley, Whitby and Selby.

Part of


York Housing Association Ltd is a Registered Society under the Cooperative and Community Benefit Societies Act 2014 and registered with the Financial Conduct Authority No. 16826. York Housing Association is an exempt charity and registered with the Regulator of Social Housing No. L1019