If you are in immediate danger, please call 999, ask for the Police
How York Housing can help you
Your call will be dealt with confidentially and sensitively; you do not have to face your problems alone.
We are committed to acting quickly, effectively and sympathetically to anyone who is experiencing domestic abuse. We will respond in a sensitive and supportive manner and anything you tell us will be treated in the strictest of confidence.
What is domestic abuse?
It can affect all members of the community regardless of gender, age, ethnicity, disability, sexuality, or religion.
Every person has the right to live their life free from violence, fear, abuse or neglect. We recognise the fears of those suffering from domestic violence; and we want to help those suffering from it to be able to seek help.
Types of domestic abuse
Domestic abuse can encompass, but is not limited to
In an emergency always dial 999 for immediate help, at other times dial 101 and ask for the crime desk.
Never disclose your personal details
Keep all of our responsibilities to you as a tenant
Offer support and advice
Offer same-sex/safe place interviews
Discuss relevant organisations that provide long-term emotional outreach support when/if you require it
Be sensitive and understanding when discussing your housing options
React quickly and effectively to make sure you are safe
Take relevant action against those who are responsible for domestic abuse using the conditions of our tenancy agreements
Give you advice and practicable help with your tenancy and other issues
Provide additional security measures to your property if you need them, or if it is appropriate to do so.
Where you can get help
Here are some organisations websites and telephone numbers that may be able to help you. If you are unsure which one is suitable to you, call you Housing Officer for advice.
National Centre for Domestic Violence
Solace Women’s Aid
Southall Black Sisters
Action on Elder Abuse
National Domestic Violence Helpline
Freephone 0808 2000 247
Ran by the Refuge and Women’s Aid (24 hours a day, 365 days a year)
Telephone ChildLine free (the number doesn’t show up on phone bills) on 0800 11 11.
This is a private and confidential service for children and young people up to the age of 19. You can contact a ChildLine counsellor about anything- no problem is too big or too small.
Broken Rainbow National Helpline – LGBT
Telephone 0300 999 5428
Provides services to lesbian, gay, bisexual and Trans (LGBT) people who are experiencing domestic abuse.
Respect- Support for perpetrators of Domestic Abuse
Telephone on 0808 802 4040
Confidential information and advice to help perpetrators stop their violence and change their abusive behaviours. www.respectphoneline.org.uk
Telephone on 0808 2000 247
The national 24hour domestic violence helpline.
Women’s Aid has created this space to help children and young people to understand domestic abuse and how to take positive action.
Victim Support (National)
Telephone on 0845 303 0900
Victims do not have to contact the police to access the service. Any advice/support will be totally confidential.
Telephone on 0808 801 0327
A confidential helpline to support male victims of domestic abuse.
Telephone on 01823 334244
A confidential helpline is available for all men across the UK suffering from domestic violence or domestic abuse by their current or former wife or partner (including same-sex partner).
National Stalking Helpline
Telephone: 0808 802 0300
The national stalking network has been established by Network for Surviving Stalking, Protection against Stalking and the Suzy Lamplugh Trust. It is the first national helpline to specialise in providing information and advice to victims of harassment and stalking as well as their friends and family.
Clare's Law - the Domestic Violence Disclosure Scheme
The Domestic Violence Disclosure Scheme, known as Clare's Law gives you a formal mechanism to make inquiries:
- if you are concerned that your partner may pose a risk to you
- if you're concerned that the partner of a member of your family or a friend may pose a risk to that individual.
The scheme allows the police to disclose information about a partner's previous history of domestic violence or violent acts. To find out more about Clare's Law and information on how to make an application visit Clare's Law - the domestic violence disclosure scheme.
"They would have to buy a magic wand and wave it around to make things any better. I just can't fault the service I receive. I am a very satisfied resident."
Mr A from York