As a result of the new three tier system the Government has introduced, City of York has been placed into Local Covid Alert Level High. We're currently following the current government guidelines in relation to coronavirus. Our priority is to ensure our customers and colleagues are kept safe and well as much as possible.
You can find out more about the high-level category restrictions for the City of York
Throughout the coronavirus pandemic, our priority has been the health, safety and wellbeing of our customers and colleagues, and this will continue as we aim to deliver our services to you as efficiently as possible. We need to ensure we take a careful and measured approach as we are aware that everyone’s individual circumstances are different.
We have detailed risk assessments in place and Covid-Secure workplace arrangements that enable us to continue to deliver our services safely.
Whilst we are pretty much back to business as usual, we are having to deliver services in slightly different ways and taking new measures to make sure everyone is safe. Things may therefore take us a little longer than usual as a result. We have had to introduce additional cleaning and social distancing practices and the Government Track and Trace isolation guidelines have[ND1] also reduced the number of colleagues available in some circumstances. We are also finding our supply chains are still impacted, making it harder to get certain materials.
We appreciate this may be a little frustrating, however please be reassured that we are working hard to get to you as soon as we can whilst maintaining a safe environment for everyone. I’d like to thank you for your patience as our colleagues try and provide the best service possible in these challenging times.
As always, our teams are here to help you so please get in touch with us on 01904 636061 or via email on firstname.lastname@example.org.
We’ll continue to review how we deliver our services as local and national guidance changes and keep you updated.
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Please see the sections below that contain more information for you
The Government recently announced they are extending the requirement to wear a face covering to more settings, specifically indoor places where you’re likely to come into contact with people you don’t normally meet.
From today we advise all colleagues and customers to wear face coverings in communal areas of our schemes and blocks including communal lounges, kitchens and laundry facilities.
Further information on the Government’s guidelines on face coverings can be found here :
How we can help you
Worried about money?
We want to reassure you that no one will be evicted because of coronavirus. If you are worried about paying your rent because of Coronavirus, please call us so that we can talk to you about how we can help you with this.
Worried about your personal safety?
If you feel that you are at risk of abuse, it is important to remember that there is help and support available to you, including police response, online support, helplines, refuges and other services. You are not alone. Please talk to us.
Access additional support if you're vulnerable
You can register if you or someone you support has a medical condition that makes you/them extremely vulnerable to coronavirus. For example, you'll be able to ask for help getting deliveries of essential supplies like food. If you're not sure whether your medical condition makes you extremely vulnerable, register anyway.
You can register yourself, or on behalf of someone else at If you've already received your shielding letter from the government don't forget to register too.
Changes to our services
We are continuing to do emergency repairs inside or outside of your home and have restarted non-essential internal and external repairs to your home. To help us in doing this, please make sure you clean the affected surface ahead of our team visiting your home.
We can assure you that we have carried out a thorough risk assessment of all the work that we do to ensure it is safe for you and our colleagues. We may wear appropriate personal protective equipment (PPE) depending on the type of work we are doing.
When you book a repair, you will be asked whether you or any member of your household is shielding or is confirmed to have or is displaying symptoms of COVID-19, to protect both you and our colleagues.
Although we are not yet booking new internal repairs at the moment, the team are getting prepared for this now to ensure our procedures are as safe as possible for everyone. Our normal repairs service will resume on 01 August.
We appreciate this may be a little frustrating, however, our dedicated response team have been working hard to plan and prepare for this.
We aim to reinstate services as effectively and efficiently as possible, whilst maintaining a safe environment for everyone.
We will work with our partners to deliver any planned maintenance works to the outside of your home. These include external painting, fencing, structural improvements and re-roofing works.
All this activity has been carefully risk assessed for safety and new social distancing procedures introduced.
If any works are planned to your home, please ensure you carefully follow any guidance we provide on maintaining social distancing to protect both you and our team. If you have any concerns about the planned works or you are unwell, please let the site manager or one of our team know.
To ensure the safety and wellbeing of our customers and colleagues, our offices are closed to customers.
Paying your rent
If you'd like to check your current balance or make a payment to us, you can do this via your online account through this website.
We're following the latest directive from the Health and Safety Executive (HSE) and meeting our legal responsibilities by continuing to undertake gas servicing in customers' homes
Our contractors are now out and about on site carrying out grass cutting and maintaining communal areas. Due to the time away from some schemes contractors will be catching up on some areas of work, some hedging areas may take longer to resolve due to nesting birds. If you would like to highlight an area which you think we need to know about please use our contact page to do so.
Finding a home to rent
Allocations of new properties are slowly resuming across the region with each CBL provider responding differently. Please check with your local Choice Based Lettings provider for more regular updates
Finding a home to buy
We have a number of new homes available on a Low Cost Home Ownership basis, as Shared Ownership, Discount for Sale or Rent to Buy across the Yorkshire and Humber regions. Further details on these homes is available by emailing email@example.com
How we can help your community
Supporting older and vulnerable customers
We've been contacting our most vulnerable customers by phone to check on their situation and find out what type of support they need. We've already contacted over 700 of our residents and will continue this work over the coming weeks. If we have not been in touch with you yet or are unsure whether we have your contacts details, please contact us.
Reporting Anti-Social Behaviour
Our dedicated Housing Officers are continuing to work with our local partners including the police and local authorities to tackle anti-social behaviour in our communities at this time.
We ask customers to please follow these guidelines to avoid any behaviour that may be considered antisocial:
Do not invite external visitors into your home unless they are carrying out essential activities - for example, providing care, undertaking emergency repairs etc. Allowing multiple visitors into your home without good reason will be considered to be antisocial behaviour and will be tackled.
Do not dump rubbish in your garden or near your home. Please use the bins provided by your local council. Do not burn the rubbish as it will create unpleasant fumes for surrounding neighbours.
If you want to report anti-social behaviour, please contact us on 01904 636061 and we will do our best to tackle the problem.
Getting in touch
We're still here to help but we are running a reduced service across our customer relationship team. We have a dedicated contact us page on this website which you can use to get in touch with us but you can also:
Call us: 01904 636061
9am - 5pm weekdays
We're here for emergency repairs, rent payments and general enquiries. To help us continue to manage call volumes please use the telephone for essential matters.
All offices are currently closed to visitors, but we are still accepting post to our Alpha Court address only.
Write to us at:
York Housing Association
2 Alpha Court, Monks Cross Drive, Huntington, York YO32 9WN
"They would have to buy a magic wand and wave it around to make things any better. I just can't fault the service I receive. I am a very satisfied resident."
Mr A from York