York Housing Association

Already a Tenant?

In this section you will find all the information you need regarding your tenancy.  If you require any further help please contact your Housing Officer.

Fire Safety In Your Home

Home Safety Leaflet

Customer Service Standards

Moving Home Leaflet

Maintaining Your Garden Leaflet

Tenant Satisfaction Survey the results are in!

Thank you to all of our tenants who took the time to fill in the Tenant Satisfaction Survey questionnaire at the end of 2015.  We are really pleased with the results because they show that overall tenants are happy with YHA as their landlord.  However, there is always room for improvement and we are doing some further work to address the areas where tenants felt less satisfied with our services - more detail on this will be provided in the next Tenant Newsletter.  The table below shows the headline figures from the survey and you can follow the link to the full report.


Overall satisfaction with YHA as landlord


Satisfaction with quality of home


Satisfaction with the repairs service



Tenant Satisfaction Survey


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