York Housing Association

UPDATE Coronavirus

Following the latest government communication regarding the Coronavirus pandemic, we wanted to update you on York Housing Associations (YHA) current position. These are unprecedented circumstances and we appreciate this is a worrying time for everyone. As the situation around us evolves, we will do our utmost to deliver essential services. 

Protecting the health and wellbeing of our customers and colleagues is our top priority in the current circumstances and we are committed to prioritising this in the months ahead.

YHA’s dedicated response team continue to meet daily to discuss the latest government guidance and adapt our response.  With this in mind, please bear with us, we will aim to update you as quickly as possible.

What has changed? 

  • We will now be prioritising emergency repairs only.  We will work with you to assess each situation to respond appropriately. All non-essential work will be postponed.  Examples of emergencies are detailed later.
  • Our team will also ask you about your health prior to undertaking any activity in your home.
  • To ensure the safety and wellbeing of our customers and colleagues, our staff are now home-working, but you can still get in touch with us over the phone on 01904 636061, email info@yorkha.org.uk or our website (www.yorkha.org.uk). 

We want to reassure you that no one will be evicted because of coronavirus.  If you are worried about paying your rent because of Coronavirus, please call us so that we can talk to you about how we can help you with this. We can also put you in touch with sources of support relating to money matters.

  • Please remember that you can also pay your rent, see your account status, and update your contact details on-line through our website and the “your Online Account” section. Direct debits and standing orders should continue as normal.
  • Our housing teams are currently still available to deal with your enquiries. We have stopped home visits and face to face conversations but are still available and working to deal with any queries you may have.
  • Where we have contact details for you then we plan to phone and/or email you over the coming days and weeks. If you are unsure if we have the correct contact details for you, please do update us as soon as possible on the contacts above.
  • As this situation develops it is possible that we will also have less colleagues available to take calls, deal with housing enquiries, or do repairs. We will do our utmost to maintain as good a service level as possible, but please bear with us if it takes us longer to respond, we will get to you as soon as we can.

To reiterate, the latest government guidance says:

Stay at home

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home
  • Ensure that if you or anyone in your household has either a high temperature or a new and continuous cough then you should stay at home for 14 days. If possible, you should not go out, even to buy food or essentials, other than for exercise, in which case, stay at a safe distance from others. If necessary, you should ask for help from others for your daily necessities, and if that is not possible then you should do what you can to limit your social contact when you leave the house to get supplies.
  • Even if you don’t have symptoms, and if no one in your household has symptoms stop non-essential contact with others and stop all unnecessary travel.
  • Work from home where you possibly can.
  • Only use the NHS when we really need to and go online rather than ringing NHS 111.
  • Advice about avoiding all necessary social contact is particularly important for people over 70, for pregnant women and those with some health conditions.
  • Those with the most serious health conditions should avoid social contact for around 12 weeks. This includes those who are:
  • Aged 70 or older (regardless of medical conditions)
  • Under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds):
  • Chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • Chronic heart disease, such as heart failure
  • Chronic kidney disease
  • Chronic liver disease, such as hepatitis
  • Chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • Diabetes
  • Problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • A weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • Being seriously overweight (a body mass index (BMI) of 40 or above)
  • Those who are pregnant


In Case of Emergencies

Emergencies are situations that are currently or potentially dangerous or a serious risk to health, where immediate action will prevent serious damage to the property or safeguard the resident.

Examples could include but are not limited to: 

  • Loss of electricity, water or gas
  • No heating or hot water or faulty smoke or carbon monoxide alarm
  • Any serious leak or blocked WC where there is only one in the property
  • Any defective door or window which could leave the property insecure
  • Anything else that may present a serious health and safety risk

Our staff will be able to advise if you are unsure if your repair is an emergency. Our staff will be wearing more protective clothing as they undertake their daily tasks and not to be alarmed as this is just a precautionary measure. This will include face masks, gloves and overalls.

We hope this update was useful and you appreciate our commitment to keeping you updated as quickly as possible, as the situation changes. We will continue to keep you updated via our website but please be assured our teams are working tirelessly to deliver our service as best we can.  

Thank you for your patience and support.

Julia Histon
Managing Director

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