York Housing Association

Getting Involved


York Housing Association's Support Services aim to enable customers to maintain their accommodation and improve the quality of their lives.

We are committed to continuous improvement and to achieve this we need the help of our customers.

Reviewing your Support

Customers are asked continually throughout their support programme if we could do things better. Changes could be, increase or decrease in time spent at support sessions, location of support sessions, preference for a different support worker or even preference for a male of female worker. Where we can make these changes, we will.

At the end of support, customers are able to comment and give feedback on how they felt the support programme went. Any changes or feedback that have been suggested are implemented where possible.     

House meetings in Supported Accommodation

Our customers who live in supported housing have regular house meetings in which they can get involved.  In these meetings there is a chance to tell us what we are doing well and what we could do better.


Text sizeNormal textLarge textExtra large text


customer feedback ask for a translation