York Housing Association

Support Service Customer Panel

We have a Customer Panel that meets 3 times each year where customers can formally share their thoughts and opinions on a variety of topics that affect all YHA customers such as our Customer Service Standards or our policies for complaints or dealing with Anti Social Behaviour. 

The meetings are usually held at our offices at Alpha Court and we will arrange transport to help you to attend.  We have a range of people coming along to Customer Panel and this helps us to get a widespread view of what is important to people.

If you dont want to commit to something as regular or formal as Customer Panel we have a whole range of ways in which you can become involved in shaping the services that YHA deliver.  Some of these things you can take part in close to your home such as assisting Housing Officers with Estate Inspections by becoming an Estate Champion.  Others are one-off opportuniities to share your views on speicfic topics such as our Equality and Diversity Policy.

If you would like to find our more, please ask your Support Worker.

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