Guide to our Support Services
We can help you with a wide range of support needs during your time with us. This page will provide you with some basic information and some useful links to other sites we think might be of use to you. Your support worker can help you with all of these areas.
Your Money
Basic bank accounts - most banks now do a basic bank account which you will need so you can receive your benefits.
Debt advice - we can support you to access specialist debt agencies, prepare for and accompany you on your first visit
Benefits - we can help you claim relevant benefits or access independent advice services
The following links may also be of help:
Citizens Advice Bureau - For debt and legal advice - 0870 1264850
Disability Enquiry Line - Provides benefit information for people with disabilities, their carers and representatives - 0800 882200
Disability Living Allowance & Attendance Allowance - Information and claim packs for those who think that they may be able to claim - 08457 123456
HM Revenue & Customs - For all your personal tax enquiries - 08459 000444
National Debt line - For help and information on all aspects of debt - 0808 8002222
Free Legal Advice - This website offers free , confidential and independent legal advice for residents of England and Wales.
The Law Society - Is the representative body for solicitors in England and Wales.
YOUR HEALTH We can help you to
- access a GP or dentist.
- support you to apply for aids and adaptations
- provide emotional support
- access specialist counselling services
- access support for a healthier lifestyle
See also
Frank - Provides advice and information on all illegal drugs for those who use or are effected by them - 0800 776600
MIND - Help and advice for people who suffer from mental health problems - 0845 7660163
NHS Direct - For advice on all health issues - 0845 4647
Your Bills We can help you to
- work out a payment schedule
- negotiate with creditors
- get value for money
- switch utilities
The following links may also be of help:
Gas Enquiries - To find out who your gas supplier is - 0845 6056677
Martin Lewis - Martin Lewis's free site saves you money. Beat the system on credit cards, shopping, special offers, mortgages, council tax, interest rate payments, etc.
Freecycle - Match people who have things they want to get rid of with people who can use them, and so keeping usable items out of landfills.
Say No To - Lists alternative geographic numbers instead of 0870 numbers for well known companies. Search function and discussion forum.
Your Move
We can support you to:
- apply for accommodation
- plan the move
- set up utilities (for instance gas, electric, water)
- apply for housing benefit
- report repairs
The following links may also be of help:
Shelter - Homelessness charity that runs a housing helpline has a network of housing aid centres, and works with local citizen's advice bureau.
Free housing helpline 0808 800 4444
Gas Emergency - If you smell gas call 0800 111 999
Your Future
We can support you to:
- help you look for work
- apply for work
- write a CV
- prepare for interview
- ask for feedback
- prepare for work
- access training and education
- access leisure activities
Your Complaints
We can support you to:
- complain about poor service from others
- provide template letters
- plan a phone call or letter of complaint
- support you during your complaint
Your Community
We can support you to:
- access services for your faith and culture
- be involved in the wider community
- register to vote
- volunteering
The following links may also be of help:
Direct gov - The official UK government website for citizens.
Volunteering or Vinspired to find a volunteering opportunity
Your Say
- shape our service
- have your say about services that other companies provide
- give us feedback
- give feedback to Supporting People who fund the service
Your Safety
- support you to feel safe and secure in your home
- support you to keep yourself safe outside the home
The following links may also be of help:
Independent Domestic Abuse Services-This is a specialist provider of accommodation, advice and support to all those living with, affected by or escaping domestic abuse. We provide services and support across York, Hambleton and Richmondshire.
Halt Domestic Voilence for support in Leeds
Safer Ryedale for support in Ryedale and Scarborough
Safer Neighbourhoods North Lincs
Victim support
National helpline 0845 3030900
York office 0845 071 0871
www.leeds.gov.uk or phone 08453030900 for Leeds
Phone 01724 871324 for help in North Lincolnshire
Racial issues
For help in York, Ryedale and Scarborough call 01904 642600
Leeds 0113 2438421
North Lincs 01724 851811
