Frequently Asked Questions

If you live in one of our supported housing projects where there is a Support Worker on site or a Support Worker comes to visit you then there is a charge for the support service.

If you claim housing benefit and this covers your full rent you will have this service paid for. If you get some housing benefit then you will also be entitled to help to pay your support charge.

If you are on a low income you may also get help to pay the charge. Your Support Worker or Housing Officer can help you with this.

If you are receiving support on one of our flexible support scheme there is no charge to you. Supporting People fund the service.

We will tell you whether you need to pay anything and will help you to claim any monies you are entitled to.

Together we will find a suitable location for you to have your support sessions at.

At the start of your support programme we will meet with you on a weekly basis. Once we have resolved any immediate issues we will begin work on your long term aims. During this time we will probably meet with you once a fortnight. Towards the end we may only need to meet monthly.

At the end of your time on the support service we will do a final review of the support you have received from us. This will show if we helped you achieve your goals. We will provide you with a list of useful contacts and make sure you know what to do if you have problems in the future.

Please tell us if you are not happy with the support service. Please tell your Support Worker if at all possible to see if a solution can be found. We will give you a leaflet explaining how to make a complaint when you sign onto the scheme. We will check that you know how to make a complaint during your review which will be at least every six months.