York Housing Association

What we expect from our staff

What do we expect of our staff?


We expect our staff to be committed to providing an excellent service to our tenants, support customers and other stakeholders and to behave in a professional manner at all times.

Equality and Diversity

Staff are expected to treat everyone fairly and openly, whilst valuing and recognising the different contributions and needs of individuals.  Every member of staff is expected to be proactive in embedding equality and diversity in their daily practices. 


We want to make best use of the skills and experience of our staff.  There are many opportunities to get involved in all areas of the Association's work.  Staff are encouraged to put themselves forward and participate in projects that are of interest to them.


All members of staff are provided with an Identification Card  and are asked to produce this when visiting tenants or support customers.  We also supply name badges for staff to wear at external meetings and other public events.

Policies and Procedures

We expect staff to familiarise themselves with all of the policies and procedures that relate to their job and to ensure that these are followed at all times. 


Staff are asked not to smoke at any of our offices or other premises and to politely decline if they are offered to do so by tenants or support customers.

Health and Safety

We ask staff to be aware of their responsibilities in respect of following our health and safety policy and procedures and reporting any hazards that they become aware of.

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