Frequently Asked Questions

Most of our properties are not furnished. We do have some that are either partially furnished or fully furnished, but these are in our supported and student housing. For anyone wishing to purchase furniture please click the link for details of the York Community Furniture Store.

It usually depends on the area you live in, and you would have to contact your local authority for advice. Once you have spoken to them and they have given you their approval, please telephone or write in a letter of your proposal addressed to your Housing Officer who will contact you to discuss.

As we insure the building, we strongly advise you to take out contents insurance. Unfortunately, we would not be responsible for any damage done to your belongings if you have a leak for example. We have details of low cost insurance for our tenants, and all you need to do is to contact your Housing Officer for further details.

As showers help save on energy bills we would encourage tenants to install their own showers. You will just need to write a letter to us with your proposal so our Maintenance Officer can give you further advice.

We encourage tenants to install a water meter wherever possible, as this helps save on energy bills. Once you have contacted your local water authority and they have agreed that your home is suitable to install one, please inform your Housing Officer and we will send you a letter confirming that you are having a meter put in.