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We believe that the only way to provide excellent services is to work in partnership with tenants.
There are various ways in which you can get involved. We recognise that not everyone wants to attend meetings or fill in questionnaires and so we have in place a variety of ways for tenant's to have input. Below are details of the activities that you could be involved in, with some idea of the amount of time they might take up.
To view our Customer Involvement Strategy 2012/2015 please click on the link.
A group of tenants who meet for one day twice a year to discuss a variety of topics. To find out more about the work of the Customer Panel please click on the link.
We have a comprehensive governance framework which includes role profiles, ground rules, recruitment procedures etc. Good governance is critical to the success of the organisation.
The Association is governed by a Board of up to 15 members, who give up their time voluntarily.
Board Membership is open to any tenant, although we suggest that tenants become members of the Customer Panel first to get some experience. Board meetings are held during the evening six times a year. There are also other times when the Board meets, such as Board Away Days.
We will provide training and support to make sure it is a positive experience for you.
If you do not want to be directly involved in regular meetings you can still be a Shareholder for the nominal fee of £1. This gives you an invitation to the Annual General Meeting, a right to vote and the chance to influence and direct our work.
If you are interested in becoming a Board Member or a Shareholder please contact the Chief Executive.
We produce the News and Views tenant newsletter three times a year. If you are interested in becoming involved in writing, illustrating or editing articles please speak to your Housing Officer.
You can decide how much time you wish to put into this activitiy.
Would you be interested in inspecting properties to make sure they meet our lettable standard before we re-let them? If so we will provide training, transport and £10 each time.
A void inspection usually takes less than an hour and you choose how often you wish to do this.
Please speak to your Housing Officer if you are interested.
Are you interested in walking around your estate/scheme with your Housing Officer to identify anything that can be done to improve your surroundings? Examples of improvements might include gardening, tree planting, minor repairs and improvements and other ways to brighten up or even make the area safer for residents. We are looking for tenants who would like to get involved.
Estate inspections usually take place about twice a year and would take no longer than an hour (depending on the size of the scheme you live on).
For more information please contact your Housing Officer.
A Tenants Association is a group of people living in the same neighbourhood, who can get together to find ways to improve their area, and their homes. Tenant's Associations have been successful in working with the Association to improve the repairs services, suggest improvements to properties and their surroundings, and help to tackle anti-social behaviour.
They are a good way for neighbours to get to know each other, develop a sense of community and enjoy social gatherings as well.
We can offer help, advice and financial support to help with setting up.
If you are interested in forming a Tenant's Association, or joining one, please contact your Housing Officer.
Other Ways to get involved
If you are interested in getting involved in particular services we would like to hear from you. We are looking for tenants who are happy for us to either phone, e-mail, visit, send questionnaires or invite to focus groups. All you have to do is tell us what areas you are interested in and your preferred method of contact and we'll do the rest. These are some of the areas where your input would be helpful, but feel free to come up with other suggestions.
Repairs and Maintenance
Property Improvements (such as heating, new kitchens and bathrooms etc)
Organising Tenant Events
Policies on things such as pets, renewing fences and how we allocate properties
Other policies and procedures (such as confidentiality, Equality and Diversity)
Input into new housing
You decide how much time you have to offer. Please contact your Housing Officer if you are interested.
To view our Tenant Involvement Strategy please click here.